How to Ask a Question About Your Course

This article discusses the process for asking a question while taking a course. The best person to ask is based on the type of question and this article includes the proper instructions for each question type.

Question about course content 

For questions about the content in the course, contact the Moderator. You can contact the Moderator from the home page, using the envelope icon in the Moderator section on the right side of the page.

Question about how to use features in the platform

For questions about how to use features in the platform, first browse/search the Learning Center. There are articles about the various features of the platform that can help you learn how to use the feature in question. If you cannot find the information you’re looking for, contact the Moderator.    

Note: This should not be confused with technical difficulties, listed below.

Question about course enrollment 

If you would like to be added or removed from a cohort or have a question regarding enrollment in the course, contact your organization’s learning leader. They can add or remove you from the cohort and answer questions regarding enrollment.

Technical difficulties

If you are having technical difficulties, the Learning Center should have information to troubleshoot your issue. If you are still experiencing technical difficulties, please contact Support via email at When contacting Support, please provide the following information:

  • First and last name
  • Email address associated with your account
  • Organization/Company name
  • Detailed description of your issue
  • Screenshot(s) where applicable
  • Course or area of the platform you are trying to access

Feedback about a course 

If you have feedback regarding a course, we’d love to hear from you! Please leave your feedback in the end of course survey. 

If you want to report an error in a course, contact the Moderator with a screenshot of the error and we will get the error fixed. Thank you in advance for reporting any errors.

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