How to Create a Password and Log In
This article describes how to log in and create your password the first time you log in.
There are several ways to create your password depending on the path you take to get to the platform, outlined below.
Password creation via new account welcome email
When an account is first created for a learner by an admin, the platform sends an automated welcome email to the email address associated with the account (note: sometimes it goes to spam or junk folders). In the email is a button that, when clicked, allows you to create a password and log in for the first time.
Simply enter the email address associated with the account and set up your password, then log in.
Password creation via a link in a platform email
If you are accessing the platform for the first time via a link in any system-generated email, such as a course launch letter or a course daily notification email, you will automatically be prompted to set up a password using the same process as the new account welcome email.
Password creation via typing your organization’s domain into your browser
If you are accessing the platform for the first time after typing your organization’s domain into your browser (i.e. www.yourorganization.corpu.com), you will need to reset your password.
Logging in via Single Sign On (SSO)
If your company has enabled single sign on (SSO) you can access your account via your SSO provider (e.g. Okta, OneLogin, etc) or the custom URL (i.e. yourcompany.corpu.com) for the account. If you run into any errors when authenticating via SSO, please check with your organization’s IT department to ensure they have provisioned you access to the platform.
If you continue having any difficulties joining or signing in to your account, please contact Support via email at email@example.com. When contacting Support, please provide the following information:
- First and last name
- Email address associated with your account
- Organization/Company name
- Detailed description of your issue
- Screenshot(s) where applicable
- Course or area of the platform you are trying to access