Site Is Not Working

This article outlines the steps to take when the platform does not load and may be experiencing an outage.

What is an outage?

An outage is when a technical issue exists on our platform that impacts the user experience outside of individual device/network settings. 

What do I do if I believe there is an outage?

Visit to see if there is currently an outage and subscribe to receive notifications of any outages in the future. If there is an outage, we appreciate your patience while we work to fix the issue. If no outage is listed and if you are still experiencing issues, please browse our Learning Center to learn how to troubleshoot.

Additionally, you can visit the following status pages for all services that power our platform. 

If you are still experiencing difficulties after following the steps above, please contact Support via email at When contacting Support, please provide the following information:

  • First and last name
  • Email address associated with your account
  • Organization/Company name
  • Detailed description of your issue
  • Screenshot(s) where applicable
  • Course or area of the platform you are trying to access
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