Course Builder - Measure Tab

Course Builder – Measure Tab

Measurements

Measurements provides you with the ability to measure not only what people know and what they learn, but also who in your organization ‘gets it’ and believe in it,  and therefore likely to drive and champion new ideas and approaches over time. Enabling NPS and High Impact Learning Outcome measurements allows you to connect the dots and analyze how people changed how they think and act over time.

There are two measurement selections in this tab: NPS and High-Impact Learning Outcomes. A description of each is below.

NPS

Net Promoter Score (NPS) is a simple and proven methodology for understanding participant happiness through first-hand feedback NPS is comprised of a carefully crafted single question survey. Participants will be presented with an NPS survey prompt to answer this question in two parts when they complete at least 70% of course activities.

What Participants See

The first part is a 0–10 numerical rating. This provides a standardized quantitative benchmark that can be tracked over time.

The second part is a free-form follow-up question. This is where the real power of NPS reveals itself. It allows the participant to provide context for their rating in their own words, free from any bias that targeted survey questions might impart.

What You Get

NPS provides a score, ranging from -100 to 100, that serves as a report card grading your overall customer experience.

Your numerical NPS allows you to quantify how changes you make to your course affect the participant experience over time .

High Impact Learning Outcomes

High Impact Learning Outcomes is a proven CORP/U methodology for understanding who in your organization ‘gets it’ and believe in it, and therefore likely to drive and champion new ideas and approaches over time. Enabling the High Impact Learning Outcome measurements allows you to connect the dots and analyze how people changed how they think and act over time.

What Participants See

When a participant completes at least 70% of activities, they will be prompted to answer the following series of feedback questions:

  •       Understanding:  I can easily explain several concepts that I have learned to others
  •       NPS:  The material was valuable
  •       Value:  I would recommend this course to a colleague
  •       Faculty Feedback:  The faculty enhanced my learning
  •       Technology Feedback:  The CORP/U Platform enhanced my experience
  •       Commitment:  Will you commit to act on what you learned in this course in your organization or workplace
  •       Barriers
  • o   Option 1:  You said you would commit to act on what you learned in this course.  Now we would like you to think about what might make is hard for you to keep this commitment.  Of the following barriers, which one is most likely to cause you to fall short on your commitment?
  • o   Option 2:  Since you did not commit to act on what you learned in this course, would you identify the barrier that most contributed to your not making a commitment to action? 
  •       Comments:  Please share any additional feedback regarding this course

These feedback questions that will help you better answer the following questions:

  •       Are participants doing the work?
  •       Do they like the course?
  •       Are participants understanding what they are learning in the course?
  •       Are there any potential obstacles to implementation of the ideas participants learned in this course?
  •       Are participants committed to applying what they are learning on the job?
  •       What is the best performance being achieved within my organization?

What You Get

  • 1.     Participant Feedback – View and analyze all survey feedback that is shared by participants.
  • 2.     Engagement –Participation and Discussion visualizations help you better understand who is completing the course and contributing to the discussions.

  • 3.     Advocacy –Value and Net Promoter Score visualizations help you analyze who finds your course materials valuable and would recommend your course to others.

  • 4.     Barriers – A new "there are no significant barriers" option has been added to the participant feedback survey and surfaced to the dashboard to help clarity if there are no barriers identified by participants.

  • 5.     Measurement Scores – Each measurement will now provide a Score to help communicate the overall average performance of each measurement. It's now easier than ever to quickly see if overall engagement is low or high, if the majority of the cohort are critics or advocates, or if the overall understanding of the course is low or high.

  • 6.     Population Size – The N has been added to each measurement to help better understand the population size that has been included in the analysis.

  • 7.     Benchmark Labels – The labels under each benchmark have been updated to better identify each benchmark. Benchmarks include:
  • a.    Corp/U Course Benchmark – The historical average score for a specific Corp/U signature course.
  • b.    All Corp/U Courses Benchmark – The historical average score for all Corp/U signature courses.
  • c.     My Organization Score – The historical average score for your organization.

*The aspirational goal benchmark has been removed from the High-Impact Learning Dashboard.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help or have feedback? Contact Us Contact Us